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Product Manager

Alithya Canada Inc.

This is a Contract position in Keswick, ON posted July 9, 2021.

Product Manager vancouver Vancouver, British Columbia, Canada Please note that this position is 100% remote during COVID, and that candidates must have an eligible work permit for Canada.

Do you want to experience the essence of a large organization in a company with a personal touch?

Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families.

That’s why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Skype, Zoom or however you like.

Take your ambitions to the next level We are looking for an organized, creative problem solver with strong communication skills, troubleshooting skills, and a deep passion for customer experience to support the existing trial group customer base, run trials, as well as improve processes and tools to streamline trial group operations, and evolve the program.

Your responsibilities would include: Strategically expand the program and on-board new trial group members; Support existing trial group members; Manage issues and co-ordinate with Customer Care primes to troubleshoot and address any issues experienced by trial groups; Support/manage triage calls across groups (Trial Group, product management, field services, Customer Care etc.); Manage lab member data, including participation stats.

Work with product managers to develop, launch, and manage employee trials focused on experimental or ready-to-launch products within the Security ecosystem.

Types of trials may include: New hardware, monthly app releases, larger projects, panel and camera firmware updates; Triage and assess root cause of all support issues stemming from employee trials; Create ready-to-launch documentation to assist with channel readiness and customer availability; Analyze and prepare final presentations on all trials for stakeholder meetings and governance; Process and create tools and improvements; Set up demo environments for front-line training or customer facing displays.

Potential Project Responsibilities: Deliver: tools and dashboards with Data Analytics team members to enable trial member selection (e.g., demographics, equipment type, etc.); participation rate tools and data
– utilize historic participation rates and create new processes to track trials ; a new future-proofed view of issues per trial member.

Refresh the trial group expectations, processes, membership, potential renaming/re-branding; Develop: financial profile of the program; scalable and sustainable support model for trial members.

When it just clicks Does this sound like you?

Two (2) years of relevant experience; Comfortable with technology, technical support and troubleshooting, including hardware and software; Demonstrated project management experience; Demonstrated examples of: creative problem solving; collaboration inside and outside of current organization; challenging the status quo and improving processes.

Action-oriented and a self-starter; Strong written and verbal communication skills; Experience with the following would be a plus: managing multiple ongoing projects; with statistical analysis and reporting; working in a matrix organization.

Languages required: English: 4/4 34703 WHERE YOU NEED TO BE Life at Alithya 37.5 hours per week; Opportunities to develop and grow your career; Work with diverse technologies, projects, clients and sectors; Spend your days in a creative and innovative environment; Share experience and knowledge as part of an agile and dynamic team; A great balance between work and personal life; Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.); Personal recognition of your important professional contributions; Great cultural diversity across our teams.

Why join our team?

Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France.

Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles.

We belong to the 30% Club, which encourages women’s access to leadership positions.

Meet your co-workers We have made a video series about our employees called 1 minute, 1 career Meet Rowena, a Java Analyst Developer at the Digital Solutions Center in Montreal.

“What’s also great at Alithya is that we are exposed to a variety of technologies and this helps me add to my working portfolio.”