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Franchise Area Manager

Eximius Personnel

This is a Contract position in Saint-Laurent, QC posted November 14, 2020.

Have you worked as a restaurant manager and are looking to expand your skills?

Our client is looking for an Area Manager with experience working in a franchise (retail/ food industry).

The Area Manager will travel extensively, visiting other branches and franchises to ensure that franchise owners are adhering to rules and policies.

Salary: $60,000/annual Description: Discussing store operations with franchisees
– Conducting audits on franchised locations
– Ensuring that employees match the brand’s expectations
– Ensure compliance of each store in your area with the company’s policies and operational guidelines, while following protocol of escalation in case of default.

– Supervise and coach the franchisees to maximize their profits and service, while making sure their material purchasing is all done through our approved vendor list.

– Thorough Inspection report once a month per store, followed by second and third visits as per our policies, and following proper channel of escalations in case of default.

– Plan, implement, and monitor regional operational strategy, including sales targets vs actual sales, by store and by area.

– Properly manage and execute promotions at restaurant level in coordination with the marketing department.

– Reporting to management, operational status, sales, and consumer insights by store.

– Be the “One” point of contact to the franchisee and liaise between all the internal departments (Marketing, purchasing, administration, finance, etc)
– Recommends improvements and upgrades to property equipment and facilities to meet market needs and optimize operations, while ensuring security of Company assets.

– Identify operational bottlenecks and suggest solutions for improvement.

– Training and onboarding new franchisees.

– New product launches to ensure proper distribution and implementation in the market, and report, franchisee, and consumer feedback, as well as sales progress.

– Costing analysis for the Menu and all new product launches.

– Deal with customers complains according to company policies and procedures.

– Articulate effectively and communicate all required information and material to the franchisees.

– Projects an image of professionalism in all dealings with public and suppliers when representing the Company and the Brands
– Fast Food and Casual Dining, hence living the company’s values.

– Carry out any other duties as required by the company, which are seen to be reasonable and pertinent to the position.

KEY PERFORMANCE INDICATORS (KPI):
– Meeting stores inspection reports 1 once a month for each location, second and third visits if required, and escalate defaults to legal department.

– Monthly target vs actual sales per store
– Store online rating
– Cost of Sales: Ensure proper food management using prescribed brand and/or corporate controls, and compliance in material purchasing by store.

– Management Controllable Costs: Ensure costs meet or are better than budgeted costs.

Use a “Return on Investment” (ROI) approach prior to spends.

Communicate and as required obtain approval from the Operations Manager.

– Franchisee satisfaction rate Requirements:
– 5 years’ experience in the restaurant industry
– Experience in a multi-unit franchised environment (a plus)
– Fluent in speaking, writing and reading English and French If this position matches your skill set, please apply here