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Customer Support Specialist

ABB

This is a Contract position in Dorval, QC posted November 14, 2020.

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Smart Buildings (ELSB) digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security
– ehancing quality of life in the the buildings of the future, through sustainable electrification solutions, services and products.Your focus will be on the customer needs after sales.

You will be responsible for all issues concerning orders before and after shipment.

Your goal is to ensure on time delivery and to facilitate the coordination of the customers requirements including improving delivery dates, finding lost shipments and handling invoicing discrepancies.

Your responsibilities Ensure the follow-up on orders.

Inform customers of our products (logistics).

Code all customer RMAs with necessary fields Communicate with agents and UPS to resolve all UPS Alert Notices in a timely fashion.

Solve accounting issues; research and validate credits and deductions on invoices, as well as RMAs without paperwork.

Communicate with customer/agent to advise them of any change in scheduled promise dates, answer delivery requests, etc.

File RMAs, regular and consignment orders on a daily basis.

Forward requested documentation to the agents and help with various informational mailings to agents and customers.

Maintain and update all reports required by the department Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background 2
– 4 years experience in a similar position with customer service & sales support Responsive and proactive behavior; demonstrated responsibility for and ownership of customer issues.

Knowledge of AS400, SAP & Salesforce an asset Proficiency in Microsoft office a must.

Excellent communication Skills Dynamic Ability to stay calm in stressful situations Must be willing to take the US statutory holidays.