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TripleLift: Application Reliability Engineer


This is a Full-time position in Centre Wellington, ON posted July 10, 2021.

About TripleLiftTripleLift, one of the fastest-growing ad tech companies in the world, is a technology company with products at the intersection of creative and media.

Its mission is to make advertising better for everyone — publishers, advertisers and consumers — by reinventing ad placement one medium at a time.

With direct inventory sources, diverse product lines, and creative designed for scale, TripleLift is leading the next generation of programmatic advertising from desktop to television.

Working with 90% of the publishers on the comScore 200, 100% of the brands on the AdAge 100, and 100% of the top 20 global DSPs, TripleLift has grown its revenue by high double digits since inception and has now recorded five years of accelerating profitability.TripleLift, part of the Vista Equity Partners portfolio, has appeared on the Inc.

5000, Deloitte Technology Fast 500 and Crain’s New York Fast 50 for four consecutive years, and has been on Business Insider’s list of Hottest Ad Tech Companies for the last two years.

Find out more information about how TripleLift is shaping the future of advertising at triplelift.Com.The RoleTripleLift is seeking an Application Reliability Engineer to contribute to our technical escalations operations.

This candidate will focus on ensuring that external clients are incredibly satisfied with TL platform and internal stakeholders are properly leveraged to execute.

This candidate will sit at the middle of the TL organization serving as the common connection among all groups at TL.The TL Application Reliability Engineer exhibits a deep product expertise across the platform, highly responsive and professional communication, creative problem solving, and effective coordination of internal resources.

This role is perfect for someone who desires to learn and navigate the full platform and utilize various skillsets to resolve issues and identify ripe opportunities for improvement.

The candidate should be intrinsically motivated in seeing the escalations queue reach 0.This Application Reliability Engineer has a passion for understanding technology, increasing client happiness, resolving complex technical problems, and empowering other teams.

This individual must be able to creatively troubleshoot as well as effectively communicate to the internal and external stakeholders.

The ideal candidate is a team player who has a positive attitude who can easily switch from coding a new tool to resolving discrepancies with a strategic partner.Responsibilities Provide platform-wide assistance to internal stakeholders; Resolve escalations 80-90% of the time (investigation > actioning / escalating further to core); Work on platform enhancements / internal tooling 10-20% of the time (notice the same type of escalation coming in, suggest a tool); Understand thetechnical and commercial “flows” to motivate platform improvements and debugging; Manage customer escalations, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible; Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues; Create and maintain internal tools that empowers stakeholders to execute faster and answer their own questions Desired Skills And Attributes Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues; Experience with fundamental web technology & aptitude to expand technical skills including exposure to datastores & querying frameworks (MySQL), web foundations (HTML, CSS, Javascript), and production technical stacks; Outstanding communication skills, particularly in conveying technical concepts in a manner that is easy for clients and non-technical partners to understand; Excellent quantitative skills and comfort with data exploration tools such as Excel, numpy, R, etc; Comfortable taking ownership of projects and showcasing key accomplishments collaboratively or autonomously; Excellent organizational skills and attention to detail; Ability to work under intense pressure and multitask in a fast-paced start-up environment Education Requirement Studies in computer science, engineering, mathematics, economics or technical field.

Studies in advertising, communications, marketing, or other discipline with demonstrated technical exposure.

Experience RequirementMinimum of 1-2 years of work experience in customer application escalations, technical solutions, engineering, or other technical position.Benefits And Company Perks Competitive salary + performance based bonuses 100% paid Medical, Dental & Vision Plans 401k Free yoga lessons, bootcamp, meditation Ongoing professional development Amazing company culture TripleLift Awards Inc.

Magazine’s list of fastest-growing companies 2017, 2018, 2019 Crain’s Best Places to Work 2015, 2016, 2017, 2018 Forbes Next Billion Dollar Companies 2018 Inc.

Crain’s Fast 50, Fastest Growing Companies in New York 2017, 2018 Deloitte Technology Fast 500 2017, 2018 CEO & Co Founder Eric Berry won the Ernst & Young Entrepreneur Of The Year 2019 New York Marketing and Advertising Award Note: The Fair Labor Standards Act (FLSA) is a federal labor law of general and nationwide application, including Overtime, Minimum Wages, Child Labor Protections, and the Equal Pay Act.

This role is a FLSA exempt role.AwardsWe love celebrating our achievements.

They remind us of our contributions making advertising work for everyone, and the TripleLifters who make it all possible.

TripleLift is proud to be recognized by AdExchanger as Programmatic Power Player, Digiday as Best Ad Tech Platform, by Inc.

as a Best Workplace for our culture and benefits, and among Inc’s Best in Business for our innovations and positive impact on the industry.To check out more of our awards and distinctions, please visit https://triplelift.Com/ideas/#distinctionsDiversity, Equity, Inclusion and Accessibility at TripleLift At TripleLift, we believe in the power of diversity, equity, inclusion and accessibility.

Our culture enables individuals to share their uniqueness and contribute as part of a team.

With our DEIA initiatives, TripleLift is a place that works for you, and where you can feel a sense of belonging.

At TripleLift, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law.

TripleLift is proud to be an equal opportunity employer.TripleLift does not accept unsolicited resumes from any type of recruitment search firm.

Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.