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Service Desk Support

Rodeo FX

This is a Contract position in Halifax, ia posted July 9, 2021.

Company Description Artist-driven company by nature, it’s our mission to give talented artists the freedom and resources they need to deliver quality work and to thrive in a fun and creative environment.

Job Description Reporting directly to the Director of IT, the Desktop Support resource is expected to provide the first line of support for all computer related software/hardware requests for our internal users.

Responsibilities Answer and prioritize incoming calls, voicemail and email system requests Provide first line diagnostics and provide basic end-user requests to users to determine and resolve hardware or software issues Open service desk ticket and log all incoming requests.

Document and complete detailed service requests on the system Escalate problems or issues to resources where appropriate Keeps inventory of physical assets Performs other duties as assigned Qualifications Requirements: Minimum 1 year of experience supporting an enterprise environment Bilingual is mandatory (French/English) Strong knowledge of Linux, MacOS and Windows Strong aptitude for technical learning Excellent communication skills, including written, design documentation and presentation Strong problem solving and decision making ability Outstanding interpersonal skills with a solid customer service background Work ethic focused on the dynamism and collaboration Highly motivated and able to work independently and learn quickly.

Knowledge in Centos or Redhat an asset Additional Information At Rodeo, we strongly believe that diversity brings crucial value to us, our clients and our work.

We are committed to hiring the best talent and not discriminate based upon race, gender identities, abilities, age, religion, sexual preference, national and ethnic origins, or any other characteristics that make you who you are In our hiring processes and at the company, we have a zero tolerance policy towards any type of less favourable treatment or discrimination in any form.