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IT Support Technician

Intelcom Courrier Canada Inc

This is a Contract position in Montreal, QC posted July 10, 2021.

Intelcom is a market leader in the delivery of e-commerce goods throughout Canada.

We are growing very quickly and a key player in logistics technology and delivery platforms.

Reporting to the Director, Information Technology, the incumbent will be responsible for the IT implementation of new stations across Canada as well as providing day-to-day IT support to all corporate users.

Main responsibilities: Order and install all IT equipment; Establish technological tools for new users; Maintain the equipment and software of users’ computers; Remedy situations during working hours or after, when necessary; Provide and deploy new software and equipment; Provide support and technical advice to users; Participate in deployments of technical projects; Plan and perform regular software updates; Provide support to users of platforms used by operations; Installation of networking equipment.

Knowledge, skills and experience required: Up to 2 years of IT experience; DEP in IT Support or Diploma in computer science, preferably; Desktop software support; Active Directory and Exchange account management; Experience installing cable and network hardware required; Antivirus software such as Webroot, McAfee, Symantec, Sophos, etc.; Remote access software such as TeamViewer, Goto2Assist, Join.me, RDP, Citrix etc.; ITSM software such as Remedy, Track-IT, Heat, etc.; Backup software like Arcserve, Backup Exec, etc.; Fault diagnostic tools like Process Monitor, Event Viewer, etc.; Having demonstrated troubleshooting skills; Excellent interpersonal, organizational and administrative skills; Must understand the environments of office networks and Windows servers; Must understand VPN, remote connectivity and network concepts in general; Experience in project management would be an asset; Experience with ProgressionLive would be an asset.

Required skills: Must be focused on customer service; Must be open to work for an evening and night shift (4PM to 12AM and 12AM to 8AM); Must be a motivated team player; Must have professional experience in technical support; Must be accurate and consistent in the execution of policies and procedures; Must be able to establish and maintain good relationships with colleagues internally and external customers; Must be good at logic analysis and problem solving; Must hold a business ethic and responsible behavior.

As an employer subscribing to the principle of equal employment opportunity, Intelcom celebrates diversity and is committed to creating an inclusive environment for all.