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Analyste d’affaires Vidéonumérique

Meritek

This is a Contract position in Montreal, QC posted November 14, 2020.

Job Description As a Knowledge Base Specialist, you will be in charge of gathering information from multiple stakeholders within CAE to create internal and public facing self-help content for new digital products.

You will be responsible for the maintenance of the knowledge by staying in sync with multiple product team and making sure the content in accurate, up-to-date and helpful for our users.

Your expertise will use to inform decisions on standards definition, knowledge strategy and best practices for the organisation.

You will conduct ongoing analysis of the effectiveness of the new knowledge by observing its usage and evaluate its impact.

Your responsibilities
– Create and maintain internal and public facing self-help content
– Determine and evaluate metrics to measure the efficacy of all content
– Apply understanding of product, end-users, and industry to improve content over time
– Define knowledge standards and best practices
– Become a stakeholder when needed on topics related to customer experience and knowledge related topics.

– Promote knowledge base to internal stakeholders Your Qualifications
– Excellent spelling, grammar and overall communication skills in English
– 2 years of experience in managing knowledge bases or producing documentation geared towards helping users
– Relevant work experience preferably with online platform and digital applications
– Experience with audio/video capture, editing and production is a plus
– High Tech mindset
– ability to discuss tool, software and complex processes
– Bilingual Mandatory: Yes french & english