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Help Desk Technician

Silver Hills

This is a Contract position in Vancouver, BC posted July 11, 2021.

Position: Help Desk Technician Reports to: IT Manager We are looking for an Help Desk Technician to join our IT Team Our Help Desk Technician is responsible for maintaining networks, software, and equipment, resolving technical problems and providing general IT support and assistance.

Opportunity You will have a chance to hone your skills plus support and work alongside with another Help Desk Technician.

You will also be exposed to the business side of things supporting new systems implementation and other special projects.

The primary challenge is staying organized and delivering exceptional customer service to your internal stakeholders while juggling competing priorities and tight deadlines.

Here is who you are… Drive & motivation You are support oriented and find customer service quite rewarding You are motivated by challenges and willing to put in extra time to get the job done You love technology and coming up with new cost-effective solutions You are a problem solver who can make sound professional judgement Character & ABILITIES You can effectively communicate technical concepts to varied audiences You are agile, flexible and able to adapt to changing environment You have a positive attitude and ability to stay calm under pressure You are organized, efficient and able to multitask Knowledge & skills You have strong customer service and interpersonal skills You understand IT concepts, including systems maintenance, computer networks, etc You have working knowledge of Windows, Mac, Linux OS You have knowledge of Windows Server 2012 R2 or newer and Microsoft SharePoint You have strong oral and written communication skills Experience You have 2 years of hands-on experience in IT support related role You have a degree or diploma in Information Technology or related discipline You have basic experience working in a virtualized server environment Nice-to-Have IT related certification(s), e.g.

MCSA, CCNA, CompTIA Certs Basic Database, programming or other related experience things you will do… Maintain IT hardware inventory sourcing additional equipment as required Troubleshoot issues both on-site and remotely maintaining excellence with every interaction Set up and deploy new hardware and software Manage print servers, active directory, and MS exchange Provide mobile device and other equipment support Participate in IT projects, including new systems and processes implementation Improve current programs by reviewing objectives and evaluate enhancements by studying system capacities OTHER … You may on occasion work at varied times as the job requires Primary office location: 34494 McClary Rd, Abbotsford, BC Secondary office location: We have 6 locations within the Abbotsford area that require IT support from time to time You will need to travel between different office locations Valid DL