Work from home – Customer Service Representative – Incoming calls (Bilingual)

Are you interested in a career that allows you to work from home? At Nordia, it’s possible! In addition to being able to grow your career in the comfort of your own home and do your training 100% virtually, you will have the opportunity to join a friendly and dynamic team, even from a distance. You will benefit from job security, a wide range of social benefits, all the support you need and much more!

Join our team as a Customer Service Representative – Incoming calls for Canada Post’s customers!

What will you do?

Your role will be to provide phone support to assist and respond to various requests from Canada Post customers. With the current COVID-19 pandemic situation, delivery services are an essential service to Canadians, and you will have the opportunity to play a hands-on role in assisting them with their delivery status, redirected mail and general inquiries. This is a customer service-oriented position (no sales), perfect for empathetic and friendly people who enjoy helping others.

What we offer:

• A salary of $15.72/hour after training with the possibility of career progression and transfer to our commercial line of business (salary up to $16.25/hour);
• A fully paid 20-day training (Monday to Friday, an hourly rate of $13.10/hour during training)
• An hourly premium for bilingualism and weekend shifts;
• All the support needed to help you reach your full potential;
• A full range of benefits after 6 months of service.

Sounds interesting? Here’s what you need to join the team:  

• Must be friendly, empathic and dynamic: attentive and able to build a relationship of trust with the client. Experience in customer service is a strong asset;
• High school diploma (secondary V);
• Available full-time to complete training
• Be available to work between 30 and 40 hours per week in the following time slots:
• Monday to Friday between 7:00 a.m. and 11:00 p.m;
• Saturday and Sunday between 9:00 a.m. and 9:00 p.m;
  • You wish to work these hours in fewer days per week (4 days per week), it’s possible! Do not hesitate to discuss this with our team.
• The candidate must meet the work at home requirements* (*some eligibility criteria will be validated in the process, including sufficient internet capacity and an isolated and secure work environment).

How Nordia is dealing with the COVID-19 crisis

As a supplier of customer service solutions for Bell Canada and Canada Post, Nordia has been designated an essential service. We help people stay safely connected during these times of isolation and social distancing.

Since February 2020, we have been implementing an increasing number of measures to prevent and contain any potential spread of VIDOC-19 in our workplaces and we offer the option of working from home to limit the number of employees in our sites.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. Our employees confirm it: according to the most recent 2019 internal survey, 87% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures.

Discover Nordia Montreal at www.en.nordia.ca/montreal

Apply now! Training starts November 23.

* Hours and days of work may vary based on business needs and include weekend shifts