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Travel Edge: After-Hours Customer Support Consultant (Travel Services)

Travel Edge

This is a Full-time position in Cote-Saint-Luc, QC posted July 10, 2021.

Company DescriptionFounded in 2011, Travel Edge is a $750 million privately held company specializing in Leisure, Business, Retail and Tours travel.

As North America’s largest luxury-focused travel company, Travel Edge has earned its place as a category leader, outpacing the industry with impressive growth and world-class technology.

The company’s Leisure division has 10 offices in the US, Canada, and Bermuda, with expert advisors specializing in air, cruise, vacation, and VIP travel.

The Business division has four offices with corporate travel consultants specializing in business related travel who are looking for a tailored and full-service travel management solution.

The Tours division, Kensington Tours, has over 170 destination experts and offers custom and private guided tours to over 90 countries worldwide.Job DescriptionAs Travel Edge continues its rapid growth, we are currently hiring talented Customer Support Consultants to join our new dynamic Customer Support team.

Be a part of an exciting new group of after-hours team members who have exemplary customer service skills, assist with our clients travel needs, have an eagle eye for details, and love the challenge of trouble shooting files.This is not your typical after-hours team.

Our vision is to provide our clients with consistent service regardless of the time of day.

For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, confirming a restaurant reservation for a Concierge client or issuing urgent tickets for one of our Leisure Consultants.Our stellar team has a, “Yes!

I can do that for you!” attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.Why work for us?

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan.

Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity.

While Travel Edge offers great perks, it’s not just the benefits that make our culture great.

It’s the way management and teammates treat one another.

Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.ResponsibilitiesBe the first point of contact for all non-business hours of operation questions across all our divisions: Business, Leisure, Retail, Concierge and Kensington Tours clients while adhering to each division’s specific policies and proceduresSuccessfully demonstrate proficiency in Sabre and a willingness to learn another GDSComplete Corporate reservations via the Sabre Reservations SystemSupport reservations on our in-house booking toolsStay fully informed and stay abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangementsWork with global DMCs, suppliers and other partners who facilitate and support our client’s travel requirements to address the client queryProvide administrative support for all enquiries as required such as but not limited to queue support, quote generationDocument and provide feedback/action summary on any call receivedProvide problem solving expertise and superior customer careOperate within company standards in the areas of customer service, productivity, quality standards and operating proceduresThe ability to solve problems independentlyPerforms other duties and assist in all areas as assigned QualificationsA minimum of 5 years of experience in either leisure or corporate travel after hours / emergency travel teamGDS experience in Sabre with exposure to Travelport and AmadeusStrong communication skills both verbal and writtenDemonstrated ability to liaise with clients and establish positive relationshipsExperience in a matrix based and collaborative environmentStrong attention to detail, being highly organized and showing the ability to multi-task will help you succeed at Travel Edge.Ability to function in a fast-paced, demanding environmentMust be available evenings, overnights, weekends, and statutory holidaysExperience using Microsoft products such as Excel and SharePointAbility to speak other languages such as French or Spanish desirable but not requiredCultural FitThrives working in a technology and KPI-driven organization.Able to thrive in an entrepreneurial environment with ambiguity.Highly functional in a fast paced, constantly changing workplace building plans through iterations from learning on what’s working and not working.Low ego and a team player.

Has the ability to build trust and work through conflict both.Additional InformationWe thank all candidates for their interest however only those selected for an interview will be contacted.Travel Edge is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.