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Independent Software Inc.: Application Production Support Analyst

Independent Software Inc.

This is a Full-time position in Montreal, QC posted October 19, 2020.

Application Production Support Analyst Location Montreal, Canada Duration 12 months RESPONSIBILITIES Application and User support Prime Brokerage applications Troubleshoot trade capture, booking, settlements, and trade breaks issues and provide timely resolution Provide level 1 and 2 support for PB applications, on-site, between 8AM to 8PM Willing to work on weekends in a rotation, along with team members.

Effectively escalate to development teams for level 3 support Create and maintain documentation Must be able to multitask and take ownership on multiple items until resolution Facilitate proper communication to the business users and clients Work on a shift rotation using a follow-the-sun support model, handing off to Hong Kong Mumbai and receiving hand-offs from Paris Mumbai counterparts Available on-call for after-hours support on a rotational basis Inbox monitoring and batch operations Answer client calls and requests Participate in incident management follow ups and resolutions Answer external client calls, provide technical and functional support to all in-house applications REQUIREMENTS Previous experience (3-5 years) in an application support environment Trade Support or Finance experience Bachelorrsquos degree or higher in Computer Science, Information Systems or related field Strong understanding of the trade process Strong UNIX scripting development Strong SQL skills Strong background using Microsoft products (Specifically Excel Outlook) FTP, SFTP, FTPS, CFT file transfer setup knowledge Must be able to work as part of a team, use own initiative and be self motivated Use of industry standard tools (Service NowITSM, Jira) is a plus Background in Autosys Job Scheduling Experience in Release Management Experience writing documentation Strong communication skills Strong Project Management skills