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Customer Service Specialist (bilingual)

Nordia

This is a Contract position in Lancienne Lorette, QC posted July 10, 2021.

Your role at a glance:

Do you have excellent listening skills and the ability to multi-task? If you genuinely want to help others and are looking for a career entirely focused on customer service, we have excellent opportunities for you within the Nordia Quebec team.

 

As a Customer Service Specialist, you will be responsible for providing support to Canada’s leading residential telecommunications provider’s clientele. It’s the ideal position for someone with excellent communication skills, a warm personality, and the ability to provide clear and accurate information.

 

Here’s what your day will look like

 

Our Customer Service Specialists assist customers in a variety of ways depending on our lines of business. Whether it’s providing information regarding a request, finding solutions to their problems, or offering your help in a particular situation, your friendly personality will certainly brighten their day! On a daily basis, you may make inbound or outbound calls depending on the nature of the position you will hold. 

Here’s what you need to join the team:

  • Bilingualism (French and English), oral and written;
  • High school diploma, or the equivalent, completed;
  • Typing speed of 30 words/minute, a great asset for some positions;
  • Excellent communication skills – You can express yourself clearly and concisely;
  • Ability to multi-task in a computerized environment;
  • Excellent attention to detail and a genuine desire to help others – customer service and problem-solving are your strengths!

Finally, a flexible schedule is essential. We must be able to serve customers when they need us (day, evening, or weekends) – that’s what customer service is all about!

What we offer:

  • Hourly wage up to $16.25/hour after training (salary will be discussed at the initial interview depending on the position);
  • Bilingual premium (for bilingual business lines only);
  • Hourly premium for evening and weekend work;
  • Fully-paid training and coaching program;
  • Complete benefits plan after 6 months of service, including:
    • Comprehensive insurance (medical, dental, and life insurance);
    • Great discounts on telecommunications products and services.

 

Why Nordia?

 

It’s simple: our top priority is to provide a rewarding environment for our employees. That’s why we are proud to offer competitive compensation, a stimulating work environment and excellent benefits. According to the most recent 2020 internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone’s prestigious list of Canada’s Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala. 

 

Want to learn more about our career opportunities and what makes Nordia the best place to work? Check this out!