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Customer Service Representative (Canada Post – Incoming calls) Bilingual


This is a Contract position in Montreal, QC posted October 14, 2020.

Is the customer representative position right for you?

  • Do you stand out by your friendly and dynamic personality?
  • Do you know how to show empathy, courtesy and professionalism?
  • Are you committed to serving customers, taking care of their requests and finding solutions?

We want to know you!

What will you do?

You will provide phone support to Canada Post customers. With the current situation regarding the COVID-19 pandemic, delivery services are an essential service for all Canadians and you will have the opportunity to play a key role in helping them with their delivery status, redirected mail and any general inquiries. We expect representatives to offer an efficient, courteous, professional service adapted to the needs of the customers.

We offer:

  • Salary of $15.72/hour after training with the possibility of career progression and transfer to our commercial line of business (salary up to $16.25/hour)
  • Fully paid 20-day training (Monday to Friday, an hourly rate of $13.10/hour during training)
  • An hourly premium for bilingualism and weekend shifts;
  • All the support needed to help you reach your full potential;
  • A full range of benefits after 6 months of service.

What is needed to join the team:   

  • Friendly, empathic and dynamic: attentive and able to build a relationship of trust with the client;
  • Experience in customer service;
  • High school diploma (secondary V);
  • Available full-time to complete training
  • Be available to work between 30 and 40 hours per week in the following time slots:
    • Monday to Friday between 7:00 a.m. and 11:00 p.m;
    • Saturday and Sunday between 9:00 a.m. and 9:00 p.m;
  • You wish to work these hours in fewer days per week (4 days per week), it’s possible! Do not hesitate to discuss this with our team.

Why Nordia?

It’s simple: our top priority is to provide a rewarding environment for our employees! That’s why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits. Our employees confirm it: according to the most recent 2019 internal survey, 87% of them would recommend Nordia as an employer to their family and friends! As part of Nordia Montreal’s Canada Post team, you will have the chance to work in a modern and completely renovated work environment a few steps away from the metro with dynamic and friendly colleagues.

How Nordia is dealing with the COVID-19 crisis:

Our employees provide essential services to Canadians everywhere, including first responders, the government, businesses and individuals. In fact, as a key supplier to Bell Canada and Canada Post and with millions of clients all across the country, Nordia has been designated as an essential service. We help people stay connected safely during these times of isolation and social distancing. 

Since February 2020, we have been implementing an increasing number of measures to prevent and contain any potential spread of COVID-19 in our workplaces. All of our actions are based on the best information and advice available from health experts and government officials. 

Find out more about Nordia Montreal: 

Training starts November 9

* Hours and days of work may vary based on business needs and include weekend shifts