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National Bank: Customer Service Representative

National Bank

This is a Full-time position in Roxton Pond, QC posted March 29, 2021.

This position reports to the Manager Customer Service.Main challenges :Offer personalized and efficient serviceTake charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisorPropose and inform clients about specific Bank products and servicesPerform operational activitiesAnswer phone calls and client requestsComplete the scheduled training activities in order to acquire the knowledge required for the positionLearn and comply with established policies, standards and procéduresThe candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector’s activitiesHigh school diploma and two years’ relevant experience or College diplomaSales and customer service experienceKnowledge of banking products and services, an assetFlexibility to work schedules, an assetFlexibility to cover several branches, an assetBilingualism (spoken and written) English and FrenchAt National Bank, we stand out by investing in our employees throughout theircareers-as demonstrated when we were awardedsilver in the ” Most Innovative use of HR Technology” category at the 2020 Canadian HR Awards for our use ofAxonify, a personalized learning solution that can be used every day.The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs.

From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.National Bank sees diversity as a great source of wealth and values it in all its dimensions.

Its objective is to offer an open, respectful work environment where all employees can achieve their full potential.

Senior management’s concrete commitment helps spread this value across all sectors in the organization.

The Bank has been ranked among the top employers for diversity in Canada for several years.Come and see how:Https://jobs.Nbc.Ca/diversityPlease note that work schedule may vary according to operational needs.